Privacy Policy of Pixie

27 August, 2021

Your privacy is important to Pixie. Our Privacy Policy covers how we collect, use, disclose, transfer, process and store your information and customized user data. We hope our policy is straightforward and easy-to-understand. If you do not accept the content of the following terms, we are unable to provide service for you.
Please take a few minutes to review the details of our privacy practices below. By using the service of Pixie (hereinafter, collectively referred to as “Pixie Service” or “Service”), you acknowledge and agree that you have consented to the collection, use and disclosure practices set out in this Privacy Policy. Particularly, if you are under 18 years old, you shall read these terms under the guidance of your legal guardian, and you shall use Pixie only after your legal guardian agrees to these terms.

1. Definition

1.1 “Pixie” refers to the legal entity that develops and provides Pixie products and service, i.e. Pixie Founders, hereinafter referred to as “Pixie”, “we”, “us” or “our”.
1.2 “Personal Information” refers to all kinds of information recorded by electronic or other means that can identify the identity of a specific individual or reflect the activities of a specific individual independently or in combination with other information.
1.3 “Non-Personal Information” refers to the processed anonymous user information that cannot identify specific individuals and cannot be recovered, such as data that does not allow direct association with any specific individual.
1.4 “Cookie” refers to small data file that is stored on your device. Most Internet browsers automatically accept cookies. We use information collected from cookies to improve users' experience and the overall quality of our service.
1.5 “Clear GIFs” (also known as “Web Beacons”) are used in combination with Cookies to help service operators understand how visitors interact with their service. A Clear GIF is typically a transparent graphic image that is placed on a site. The use of a Clear GIF allows the service provider to measure the actions of the visitor such as opening a page that contains the Clear GIF.

2. Non-Personal Information

We may collect Non-Personal Information. Non-personal data is collected, used, transferred, disclosed and stored for a number of purposes. These purposes include the use of cookies and other technologies that give us a better understanding of our users' needs.
2.1 Cookies
2.1.1 We generally use Cookies for the following purposes: 1) to allow registered users to stay logged in to the service after they close their browser window; 2) to store users' preferences for Service functionality; 3) to track Service usage so we can improve our service & better understand how people are using it; and 4) to better understand the interests of our customers and our Service visitors.
2.1.3 We also use functional Cookies and/or Cookies from third parties for analysis and marketing purposes. Functional Cookies enable certain parts of the service to work properly and your User preferences to remain known. Analysis Cookies, among other things, collect information on how visitors use our Service, the content and products that users view most frequently, and the effectiveness of our third-party advertising. Advertising Cookies assist in delivering ads to relevant audiences and having our ads appear at the top of search results. Cookies are either “session” Cookies which are deleted when you end your browser session, or “persistent”, which remain until their deletion by you (discussed below) or the party who served the cookie.
2.1.4 You can generally activate or later deactivate the use of Cookies through a functionality built into your web browser. In addition, certain third-party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing.
2.1.5 We may link the information collected by Cookies with other information we collect from you pursuant to this Privacy Policy and use the combined information as set forth herein.
2.1.6 You may configure your browser or device to block Cookies, including Cookies associated with our Service. However, you also understand that our Service may not function correctly with Cookies disabled.
2.2 Clear GIFs We may use third-party advertising companies to serve ads when you visit our service. These companies may use Non-Personal Information about your visits to our Service and to other websites in order to provide advertisements about goods and services of interest to you. These companies may employ Clear GIFs in addition to Cookies to measure advertising effectiveness. Any information that these third parties collect via Clear GIFs is generally not personally identifiable (unless, for example, you provide personally identifiable information to them through an ad or e-mail message). We encourage you to read these businesses’ privacy policy if you should have any concerns about how they will care for your personal information. If you would like more information about this practice and to know your choices about not having this information used by these companies, see the Network Advertising Initiative’s consumer website.
2.3 Device Information or System Information
2.3.1 If you visit our Service through mobile application, we shall receive and record the device related information you use (such as device type, operating system and its version, device settings, device identifier, time zone and language, software version number, browser unique identifier) according to specific permissions you grant in the software installation and use.
2.3.2 The purposes of the Device Information or System Information includes: 1) identifying the user’s using habits; 2) automatically matching user’s system language; 3) decision on service adaptation to some older devices or systems; 4) helping developers locate the errors in the software; and 5) improving the Service of website such as access speed etc.

2.4 Log Data

We may save information about your registration or log in Pixie. We may automatically record certain information about how you use our Service (we refer to this information as “Log Data”). Log Data may include information such as a user’s Internet Protocol (IP) address, date and time of login/logout. We use this information to administer and provide access to the Service. Such information will be guaranteed to be under control of Pixie. We shall protect such Log Data through both technical and administrative means to prevent the risk of loss, improper use, unauthorized access, disclosure or changes.

3. Personal Information

3.1 Collection

When you use certain Pixie Service, we may require you to provide Personal Information. Personal Information may be collected in a number of ways. Typically, we may prompt you to provide Personal Information that is necessary for a certain Service to be performed.

3.2 Storage

As permitted by applicable laws, your Personal Information is encrypted and securely stored in the place where Pixie is located.

3.3 Use
3.3.1 When you use our customer support service, we collect your correspondence in order to build up a public knowledge base, which will be available to all users of the Service. Your correspondence will most likely not be used verbatim, but paraphrased in FAQ format.
3.3.2 Should any other Service require your Personal Information, Pixie will use it with your prior consent.
3.4 Transfer
In general, Pixie will not transfer your Personal Information to any third party. Notwithstanding, as far as permitted by applicable laws, such information, as a whole, may be inherited, transferred, or taken over by Pixie’s legal succession in a merger, acquisition, or sale of the company and/or its assets, as well as in the event of insolvency, bankruptcy or receivership.

3.5 Deletion

You are entitled to request us to delete your Personal Information, except for the following circumstances: 1) your account has been identified to commit illegal activities; 2) your account has outstanding debts or unresolved disputes; 3) Pixie is requested to keep your Personal Information according to relevant laws and regulations or the requirements of judicial or administrative authorities.

3.6 Disclosure
3.6.1 You should understand and agree that we may disclose your Personal Information to law enforcement authorities in the event of assistance to prevent, detect or investigate criminal activity.
3.6.2 When provided with notification of copyright infringement, we may reveal your registration information to the copyright owner, judicial or administrative authorities.

4. Compliance with Laws in Other Jurisdictions

If you are residing in other countries/jurisdictions, we will make our best effort for you to exercise your entitlements pursuant to your local data privacy legislation, so far as it’s not in conflict with applicable laws of the Republic of Singapore. Send us an email at requesting to exercise your rights.

5. Enforcement

We regularly review our own compliance with our Privacy Policy. If you submit a formal written complaint, we will contact you and try our best to resolve the issue.

6. Changes

Our Privacy Policy may change occasionally. We will not reduce your entitlements under this Privacy Policy without providing explicit, advanced notice. We will post any privacy policy changes on this page and, in the event of significant changes, we will provide a more prominent notice (such as an email notification). We will also archive prior versions of this Privacy Policy for your review.

7. Governing Law & Dispute Resolution

7.1 Governing Law
The formation, execution, validity, interpretation and performance and the settlement of disputes concerning this Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Singapore, without giving effect to any conflict of law principles.
7.2 Dispute Resolution
7.2.1 Except as otherwise agreed between you and Pixie, claim or controversy arising out of or relating to this Privacy Policy or the breach, termination, enforcement, interpretation or validity of these terms (collectively, “Disputes”) shall be settled by lawsuits.
7.2.2 You agree that Disputes between you and Pixie will be resolved by binding, individual lawsuit and you waive your right to participate in a class-action lawsuit.
7.2.3 Unless you and Pixie both otherwise agree, the lawsuit shall be under the jurisdiction of Singapore. Pixie shall not be liable for any legal fees and/or other costs incurred prior to receiving complete notification of the claim.

8. Contact

If you have any questions about this Privacy Policy, please send us an email at